Thank you for shopping with LAHFAA.
We are committed to providing a clear and seamless shopping experience. This policy is designed in compliance with UAE consumer protection regulations and best e-commerce practices.
1. Exchange Policy
Customers may request an exchange within 7 days from the date of delivery, even if the product has been opened, provided that:
The product is not damaged due to misuse
The original packaging and all included items are returned
The order number is provided during the request
2. Return Policy
Customers may request a return within 4 days from the delivery date, even if the product has been opened, under the following conditions:
The product is not physically damaged
All items received with the order are returned
The request is submitted within the allowed timeframe
3. Wrong or Damaged Products
If you receive:
An incorrect item
A damaged product
A defective bottle
Please contact us within 48 hours of delivery and provide clear photos or videos.
We will offer either:
A free exchange
Or a full refund, based on your preference
4. Return & Exchange Process
Once your request is approved:
Product pickup or return coordination will be arranged
Refunds or exchanges will be processed accordingly
Processing time may vary depending on the payment method
5. Order Cancellation
Orders can be cancelled before shipping with a full refund
Once shipped, the order will follow the standard return policy
6. Contact Us
For any return or exchange requests, please contact us via WhatsApp and share your order number:
📱 WhatsApp: Available through LAHFAA Customer Support
Our team will assist you as quickly as possible.